Return and Refund Policy

Our Commitment to Your Satisfaction

At Chrixxenprdhepon, we are committed to providing exceptional home organization services that meet and exceed your expectations. We understand that satisfaction with our services is paramount, and we stand behind the quality of our work. This Return and Refund Policy outlines our commitment to ensuring you are completely happy with the services you receive.

Service Satisfaction Guarantee

We take pride in our work and want you to be thrilled with the results. If you are not completely satisfied with any aspect of our organization services, we will work with you to address your concerns. Our satisfaction guarantee includes:

• On-Site Review: If you notice any issues upon completion of our service, please inform our team immediately so we can address them before leaving your home.
• Follow-Up Support: We offer follow-up support within 7 days of service completion. If you discover any issues or have concerns about the organization system we implemented, contact us and we will return to make adjustments at no additional charge.
• Rework Guarantee: If our work does not meet the agreed-upon specifications outlined in your service contract, we will rework the affected areas until you are satisfied.

Cancellation Policy

Before Service Date

We understand that plans can change. Our cancellation policy is designed to be fair to both our clients and our team:

• More than 72 hours before scheduled service: Full refund of any deposit paid, with no cancellation fee.
• 24-72 hours before scheduled service: 50% of the deposit will be retained as a cancellation fee. The remaining 50% will be refunded or applied to a rescheduled appointment.
• Less than 24 hours before scheduled service: The full deposit may be retained as a cancellation fee. We understand emergencies happen, and we will work with you on a case-by-case basis for genuine emergencies.

Rescheduling

If you need to reschedule your appointment, please contact us as soon as possible. Rescheduling requests made more than 48 hours before your scheduled service can be accommodated without penalty, subject to availability. We will work with you to find a new date and time that fits your schedule.

Refund Eligibility

Refunds may be issued under the following circumstances:

• Services were not provided as agreed upon in the service contract
• Significant quality issues that cannot be remedied through rework
• Cancellation within the eligible timeframe as outlined above
• Company-initiated cancellation due to unforeseen circumstances

Non-Refundable Items

Please note that certain charges are non-refundable:

• Consultation fees for completed consultations
• Physical organizing products or supplies that have been opened or used
• Custom-ordered items purchased specifically for your project
• Services that have been fully rendered and accepted

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

• Step 1: Contact our customer service team within 7 days of the service or cancellation to discuss your concerns.
• Step 2: Provide your name, service date, and a detailed description of the issue.
• Step 3: Allow us 3-5 business days to review your request and respond with our proposed resolution.
• Step 4: If a refund is approved, the refund will be processed to your original method of payment within 10 business days.

Damaged or Lost Items

We handle your belongings with the utmost care. However, we understand that accidents can occasionally happen. If any of your belongings are damaged or lost during our service:

• Please notify us immediately, preferably before our team leaves your home
• Document the damaged or missing item with photos if possible
• We will assess the situation and work with you to find a fair resolution
• Our liability is limited to the current market value of the item, up to the coverage limits specified in our service contract

Communication

Clear communication is essential to our service relationship. We encourage you to:

• Clearly communicate your expectations and requirements during the consultation
• Address any concerns during the service so they can be resolved immediately
• Provide feedback after service completion so we can continuously improve

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically. Your continued use of our services following any changes indicates your acceptance of the modified policy.

Contact Us

If you have any questions about our Return and Refund Policy, or if you would like to request a refund or discuss a service concern, please contact us:

Chrixxenprdhepon
75 S Broadway, White Plains, NY 10601
Phone: +1 914-613-1221
Email: welcome@chrixxenprdhepon.world

Our customer service team is available Monday through Saturday, 8:00 AM to 6:00 PM, to assist you with any questions or concerns.